Head of the General Cashier Directorate, Bank of Italy
Born in Bibbiena in the province of Arezzo on 15 October 1958, she graduated from the "Cesare Alfieri" Faculty of Political Science of the University of Florence in 1983. In 1984 she joined the Bank of Italy and was initially assigned to the Verona branch. In the years that followed, she worked in the Bank's branches in Siena, Ferrara and Pisa, gaining experience in a broad range of operational areas (from cashier services to supervisory activities).
In 1998 she joined the Internal Audit Department, where she first conducted and later coordinated audits of the Bank's head offices and branches, IT procedures and activities conducted on behalf of the European System of Central Banks (ESCB). She also participated in task forces to support the work of the Internal Auditors Committee of the ESCB, primarily dealing with issues related to currency circulation.
In 2008 she was assigned to the External Relations and General Affairs Department of the Banking and Financial Supervision Area, where she was appointed Head of the newly-established Intermediary-Client Relations Division. In that capacity she had special responsibility for setting up the Banking and Financial Ombudsman, the Bank of Italy's alternative dispute resolution mechanism for out-of-court settlement of customers' complaints to banks and other intermediaries concerning banking and financial transactions and services.
In 2010 she was nominated Deputy Head of the General Cashier's Department. She represents the Bank of Italy in working groups on banknotes and currency circulation at the European Central Bank.
On 1 March 2012 she was appointed Head of the General Cashier Directorate.